The current economic environment is dramatically accelerating the digital transformation of the operative areas within companies by looking for costs reduction in the near future, thus strengthening outsourcing processes. Both companies and providers of outsourcing services need to adopt innovative and cost-effective practices to control great volumes of transactions, partially automated through ERP systems.
One of them is the use of new RPA platforms (Robotic Process Automation) which emulate, through robotic software, the human behavior when operating computer systems.
The robotic software executes a wide group of activities which range from the data input to their transposition with more or less difficulty, as well as decision making operations based on deterministic or statistic rules. The RPA (Robotic Process Automation) refers to software that controls other software to perform tasks that are non-intrusive and repetitive or based on rules.
- They don’t have direct access to databases, nor have to communicate with systems invoking functions, web services or APIs.
- Communication is done through the user interface and the applications windows: these robots move the mouse, press different menu options, introduce or read data on the screen, etc., that is, they imitate the user’s behavior.
Currently, RPA platforms already provide a certain level of intelligence when it comes to identify –as a human eye would– the modifications to existing systems, and they are also easier to deploy in production. This is making them highly scalable and cost-efficient, with a business case that is increasingly clearer. There’s still a lot to be done until the software robot can be fed back with the experience and use the statistic analysis intensively in those processes which require a certain quantity of the human judgement, but all the future developments follow this line.
RPA employment approach
The candidate tasks to be automated are countless. We must simply ask the following key questions to ourselves:
- How many times is the process executed?
- How long does it take for a person to do it?
- How many different applications intervene in the process?
- How many flows or different case studies can we find when processing a task of this process?
- Is it necessary to automate every flow?
M> Consulting has developed an partnership agreement with different RPA solutions. These types of solutions provide the following benefits:
The cost of the robot is significantly lower than the cost of the substituted equivalent resource.
The robot can work 24x7x365, and its only limitation is the availability of the applications it can operate.
Human errors are reduced, thus increasing the process quality.
Thanks to the cloud execution (optional) and virtualization, the robotic function can be scaled and adjusted to the demand (although physical positions can also be used).
Robots provide detailed information about the tasks they perform and about the way they do it, they allow having operational metrics in real time.
The robot works by using encrypted communications (SSL) and protecting the resources through profiles and authorizations.